Refund policy
Returns & Refund Policy
At NXT, many of our products are made to order specifically for each customer. For this reason, we do not offer returns, refunds, or exchanges for:
- Change of mind
- Incorrect size selection
- Incorrect colour selection
- Orders placed incorrectly by the customer
Please review all product information and sizing guides carefully before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
Please contact us within 30 days of delivery at:
Include:
- Your order number
- A description of the issue
- Clear photos of the product and the issue
Once reviewed and confirmed, we will arrange a replacement or refund at no additional cost.
Order Changes & Cancellations
Orders are processed and moved into production shortly after they are placed.
Because many products are made to order, we cannot guarantee changes, cancellations, or refunds once an order has entered production.
If you need assistance, contact us as soon as possible after placing your order and we will do our best to help.
Sale Items & Gift Cards
Sale items, clearance items, and gift cards are non-refundable unless required under Australian Consumer Law.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law.
If a product arrives faulty, damaged, not as described, or otherwise fails to meet consumer guarantees, we will provide an appropriate remedy in accordance with Australian Consumer Law.