Shipping policy
Shipping Policy
At NXT Wear, many of our products are made to order and fulfilled through our production partners. This allows us to offer a wider range of products while reducing waste and unnecessary inventory.
Order Processing
Most orders enter production within 1–3 business days after purchase.
Production times may vary during new releases, high-demand periods, or promotional events.
Shipping Times
Estimated delivery times after production:
Australia
5–10 business days
United States
5–10 business days
International
7–20 business days
Delivery times are estimates only and may vary depending on destination, customs processing, carrier delays, and seasonal demand.
Multiple Shipments
Some orders may arrive in separate packages.
This can occur when products are fulfilled from different facilities or production partners. If your order is split, tracking information will be provided for each shipment where available.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking information.
Please allow up to 48 hours for tracking updates to appear after dispatch.
Incorrect Shipping Information
Customers are responsible for ensuring shipping information is accurate at checkout.
NXT Wear is not responsible for orders shipped to incorrect addresses supplied by the customer.
Lost or Damaged Shipments
If your order arrives damaged, defective, or appears to be lost in transit, please contact us at:
Include:
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Your order number
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A description of the issue
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Supporting photos where applicable
We will work with our fulfilment partners to resolve the issue as quickly as possible.
International Orders
International customers are responsible for any customs duties, import taxes, or local fees that may apply in their country.
Contact
For any shipping-related enquiries, please contact:
We aim to respond within 1–2 business days.